Gecko Sales Aftercare Assistant
The Sales Aftercare Assistant will work within our Sales team, supporting the Aftercare Officer with managing all aspects of aftercare for new homeowners once they move in.
Working alongside our Sales, Marketing and Development team, the Aftercare Assistant will play a key role in ensuring our homeowners receive outstanding customer service once they've moved into their new homes.
The role will include logging and monitoring defects and administering and coordinating appointments with our customers and main development contractors.
The post will be hybrid working and travel to our other locations will be required.
Some of our key requirements for this role are available to check-out below.
Job Details
- Salary: £26,250 - £28,819
- Location: Manchester
- Package: Pension & Healthcare
- Contractual Hours: 35
- Basis: 12 Month Fixed Term Contract (FTC)
- Closing Date: 21st May 2024
- Proposed Interview Date: w.c. 27th May 2024
For an informal discussion please contact Christina Tattersall, Sales & Marketing Manager at c.tattersall@geckhomes.co.uk or on 0330 995 1333.
We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.
All applicants who have a disability or from an ethnic minority background or ex-armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview.
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Skills We Love
- Experienced in delivering fantastic customer service
- Great at problem-solving
- Excellent interpersonal skills and keen attention to detail
- Highly organised
- Friendly and approachable
Key Responsibilities
- Supporting the Sales and Development Team, delivering first-class aftercare
- Acting as the first point of contact and handling customer queries
- Providing administrative support
- Meeting agreed performance targets
- Attending site visits, meeting customers and resolving any issues
- Building strong relationships with internal and external partners to provide a ‘one team’ approach
Preferred Experience
- Previous customer care experience
- Experience of working with multiple stakeholders
- Ability to work under pressure
- Demonstration of high levels of motivation and resilience
- Strong communicator
- Excellent written and oral skills
- Valid driving licence
